Clawson Orthodontics and Dr. Morse Stonecypher Inc. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https//clawsonortho.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We may collect personal information, including your name, physical address, email address, and phone number (together, “Contact Information”), when you provide it to us through our website, in-office forms, or other communication channels. If you provide your mobile number, you consent to receive SMS messages from us regarding appointment reminders, treatment updates, promotions, and other relevant notifications.
In addition to Contact Information, we collect, use and disclose other personal information related to your interactions with us, your medical/dental information and treatment (together with Contact Information, this is all “Personal Information”).
By providing your mobile number, you expressly consent to receive text messages from us. These messages may include appointment confirmations, follow-ups, practice updates, and promotional offers. Message frequency may vary. Standard message and data rates may apply.
You can opt in to receive SMS messages through:
We use your Contact Information solely for the purpose of providing important updates related to your orthodontic care, appointment scheduling, and occasional promotional content. Your Contact Information will not be shared, sold, or rented to third parties for marketing purposes. However, we may share your number with trusted third-party service providers who assist in delivering SMS communications on our behalf. These providers are contractually required to protect your information and comply with all privacy regulations. We use your Personal Information to verify your identity and provide dental and orthodontic services.
You can opt out of receiving SMS messages at any time by:
After opting out, you will no longer receive SMS messages from us, except for responses confirming your opt-out request.
In accordance with this policy, we will obtain your consent to collect, use or disclose Personal Information (except where, as noted below, we are authorized to do so without consent).
Consent can be provided orally, in writing, electronically, through an authorized representative or it can be implied where the purpose for collecting using or disclosing the Personal Information would be considered obvious and you voluntarily provide Personal Information for that purpose.
Consent may also be implied where you are given notice and a reasonable opportunity to optout of your Personal Information being used for mail-outs, the marketing of new services or products, and you do not opt-out.
Subject to certain exceptions (e.g., the Personal Information is necessary to provide dental/orthodontic services, or the withdrawal of consent would frustrate the performance of a legal obligation), you can withhold or withdraw consent for us to use your Personal Information in certain ways. Your decision to withhold or withdraw consent to certain uses of Personal Information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist you in making the decision.
We may collect, use or disclose Personal Information without your knowledge or consent in the following limited circumstances:
We take the security of your Personal Information seriously. We implement administrative, technical, and physical security measures to protect your phone number and other data from unauthorized access, disclosure, or misuse. Our SMS communications are conducted through compliant platforms that adhere to industry standards for data protection.
We may contract with third party providers (“Providers”) to store electronic copies of Personal Information on secure servers that are in the United States of America. Providers store Personal Information securely with strict security safeguards in place. Access is controlled, logged, and limited to authorized personnel only when necessary. All staff and subcontractors who may interact with the platform are bound by confidentiality and data-protection requirements. Providers’ infrastructure and security practices are designed to protect sensitive health information in accordance with industry standards. Providers do not access Personal Information for operational purposes during normal system use. Access would only occur in limited circumstances such as technical support, troubleshooting, system maintenance, or when explicitly authorized by the practice. In those cases, access is restricted to the minimum information necessary to resolve the issue. Providers do not use Personal Information data for marketing, analytics unrelated to the practice, or any secondary commercial purpose.
We retain your Personal Information for as long as necessary to provide services to you and as professionally or legally necessary or advisable for business purposes as some of the Personal Information comprise medical records.
If you wish to have your mobile number removed from our database, please contact us. We will process deletion requests in accordance with applicable regulations.
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website, and we encourage you to review this policy periodically.
If you have any questions about our SMS communication policy, please contact us at the numbers or address listed below.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification dated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
We may collect Personal Information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with Personal Information of any kind, however your refusal to do so may prevent you from using certain features of the Site or to receiving dental/orthodontic services from us (if such Personal Information is necessary to provide such services or to contact you in relation to the same).
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use Personal Information collected about you via the Site to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Online Postings
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
Website Analytics
We may also partner with selected third-party vendors, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.http://www.aboutads.info/choices/ http://www.adobe.com/privacy/opt-out.html
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings. http://www.adobe.com/privacy/opt-out.html
Online Postings
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.
As described in this policy, we use administrative, technical, and physical security measures to help protect your Personal Information. While we have taken reasonable steps to secure the Personal Information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide Personal Information.
We will make reasonable efforts to ensure that your Personal Information is accurate and complete where it may be used to make a decision about the you or disclosed to another organization. You may request correction to your Personal Information in order to ensure its accuracy and completeness. A request to correct Personal Information must be made in writing and provide sufficient detail to identify the Personal Information and the correction being sought. If the Personal Information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the Personal Information in the previous year. If the correction is not made, we will note your correction request in the file.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
You have a right to access your Personal Information, subject to exceptions set out in applicable law. A request to access your Personal Information must be made in writing and provide sufficient detail to identify the Personal Information being sought. Upon request, we will tell you how we use your Personal Information and to whom it has been disclosed (if applicable). We will make the Personal Information available as required by applicable law. A fee may be charged as permitted by applicable law.
The person identified below is responsible for ensuring our compliance with this policy and the Personal Information Protection Act. You should direct any complaints, concerns or questions to the person identified below, which is our privacy officer. If the privacy officer is unable to resolve a concern, you may also write to the Information and Privacy Commissioner of British Columbia.
If you have questions or comments about this Privacy Policy, please contact us at:
Dr. Morse Stonecypher
(604) 858-8800
reception@clawsonortho.com
Clawson Orthodontics
101-7084 Vedder Road
Chilliwack, BC
V2R 1E3
ADDRESS
101-7084 Vedder Rd.,
Chilliwack, BC V2R 1E3
CONTACT
Email: reception@clawsonortho.com
Phone: (604) 858-8800
Fax: (604) 858-6543
HOURS
Mon – Thurs: 8:00AM – 5:00PM
Phone lines are open during the following hours:
8:00AM to 12:45PM and again from 1:45PM to 4:45PM